Security for Consultants and Support Professionals Print E-mail
Security for Consultants and Support Professionals

Question: How do I know that my customers' email addresses are not being collected every time I launch Mac HelpMate?

Answer: Because your customers' identity and contact information is both private information and a consutants bread-and-butter, the developers of Mac HelpMate engineered the email-alerting system to use "fake" email addresses generated from the username and computer name. For example, an email might come from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it For that reason, the orginating email address cannot be replied to, guaranteeing the privacy of the consultant and customer.
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