I was at a client's where I previously installed MHM. I was asked to do this and that. One item was un-file-vault the user's home directory. I began it, and it quoted me 2 hours, and stuck to its story. I needed to get to another appointment. I started up autohelpmate.com, registered his machine, checked that indeed I could control it with the decrypt progress bar on screen. That was perfect. I left, and completed the task from my next consulting location. Sweet!

Reed Jackson, ACSA and Systems Engineer
Reed Jackson Enterprises
Sacramento, CA

Dear Dean and Mac HelpMate crew,

Weknowmacs (and our WKM clients) can not thank you enough for creating such an amazing Application. It has become such a vital part of our day-to-day operation and we would be in deep without it. Keep up the good work and thanks for saving us gas!

I have been using Mac HelpMate for over five months now and I have to say it has been one of the best strategic business moves I have ever made to support my clients. 

I have saved many hundreds of miles of unnecessary travel to clients in urban and rural and suburban sites by using this one simple and secure remote tool.

The Red Cross icon with two people giving a high-five acts as the basis for my explanation to clients on how this remote support tool works.  For mobile professional clients it is just the best way to get help quickly to people working in changing internet situations by eliminating firewall hassles.

I continue to convert a major section of my Apple support clients to using this tool as a way to "invite me in to help". My customers really appreciate the secure client-initiated connections.

We got rid of the slow and mediocre Netopia eCare remote control software and replaced it with a very cool new program called, “Mac HelpMate.” Dean Shavit, a longtime Mac user and technical support professional, designed it, and it’s not only faster than eCare, it does a lot more.

Bob “Dr. Mac” LeVitus
Head Honcho
Dr. Mac Consulting

It is amazing how fast I have come to rely on Mac HelpMate.

At first, it was a simple way to find easy access to otherwise hard  to find system preferences and tools. Then I found Mac HelpMate Remote and I was very happy indeed.

I can now offer my clients on-demand help wherever they are, whether or not I have set them up with Remote Desktop (which is slower) or Timbuktu (which costs them money) and it is so simple.

I love that they can download a 1 MB file and give me full, secured access to their computers without having to struggle through convoluted questions about ports and routers and IP addresses.

I think Mac Techs have been looking for something like Mac HelpMate for sometime, and I am glad to see it come to fruition!

Dear Dean [Dean Shavit, Developer of Mac HelpMate],

I wanted to take the time to thank you not only for developing the excellent Mac HelpMate but also for the fantastic seminar you presented for Apple Consultants and Mac HelpMate Subscribers at Create More [in San Francisco] last Monday night for MacWorld 2007.

It was a rare privilege to attend a seminar with so much high level information presented in such an easy-to-understand and organized manner.

That seminar is going to have a massive impact on the way I deliver services at the client. It will drastically change how much stuff (or now, how little stuff) I will have to take with me when I go on site; and, it will greatly reduce the situations when I have to go onsite.

In fact, the only reason to show up in person is now for the personal aspects of signing the contract and dropping by to say hello, deliver some donuts, and chat about their satisfaction!!! *grin*

The Mac and ACN community in particular is very lucky to have you.

All the best wishes for a very successful 2007 with your excellent product.

(when I have sufficient Internet connection speed...) Mac HelpMate's extremely convenient and timely to consult with clients. They're always impressed with the technology and immediacy of service.

I've used Mac HelpMate with almost all my clients, and while many of them have used Timbuktu or PC anywhere before, they are all shocked at the speed and the ease of use of Mac HelpMate.