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Mac HelpMate Features Print E-mail

Mac HelpMate

  1. Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)

  2. Mac HelpMate Widget for one-click screen sharing

  3. Custom application branding to reinforce your company, school, or consultant support services

  4. Unlimited installable proactive alterts for kernel panics, S.M.A.R.T, low disk space, Time Machine backup failures and low memory via zero-config email (no SMTP setup or authentication required) to up to five email addresses at a time

  5. 200 diagnostic, troubleshooting, and performance optimization items all in an application with your company's logo

  6. 40% faster than Apple Remote Desktop over the internet - includes built-in viewer with screen scaling

  7. 128-bit AES encryption - unbreakable security used by the US Military and FBI

  8. Version 3.3 Supports Mac OS X 10.3, 10.4, 10.5, 10.6 and 10.7 (Lion)
  9. Version 4.0 Supports Mac OS X 10.6, 10.7, 10.8 and 10.9 (Mavericks)
  1. Use the built-in Viewer or the Mac OS X Screen Sharing Application

  2. Screen Sharing Application provides support for Macs with multiple monitors

  3. Screen Sharing Applications supports fast user switching

  4. Connect to remote computers over Bonjour

  5. Use Bonjour to access the CLI from Terminal on the remote machine to run commands, update software, and do diagnostics in the background

  6. Zero-config file sharing that respects Mac OS X permissions and application bundles

Statekeeper Monitoring and Alerts 

Advanced Monitoring and Alerts enabling you to proactively maintain your customers' computer and offer managed service plans:

  1. RAID Health (AppleRAID, Apple RAID Cards, MegaRAID, SoftRAID)

  2. Disk space

  3. Hard Drive SMART

  4. Hardware errors - RAM, POST, Disk I/O

  5. Network packet loss

  6. Directory Services

  7. Time Machine Backups

  8. Proccesses

  9. User security (failed logins, unexpected password changess)

  10. Kernel Panics

  11. Memory State - alert on unexpected changes

  12. AppleCare information and expiration alerts

Auto HelpMate

  1. Up to 100 Auto HelpMate Pro auto-activation computer registrations for one low price (Mac HelpMate subscription required)

  2. Unlimited Auto HelpMate Standard registrations

  3. Computer hardware asset information for Auto HelpMate computers

  4. Warranty expiration asset information for Auto HelpMate computers
  5. Auto-activated screen sharing - no user interaction or invitation required

  6. Excellent for managing file servers, backup servers, and web servers

  7. Great for managing kiosks and interactive or electronic displays (Plasma and LCD TV)

  8. Perfect for monitoring long processes such as data recovery or image creation

  9. Use to control a machine running Apple Remote Desktop inside a closed network

  10. Password-protected groups for delegation of remote access

  11. Alerts framework allows for alerting designated account, group, and site recipients, as well as arbitrary recipients

  12. Up / down and online / offline alerts

  13. AppleCare warrantly expiration alerts

  14. IP change alerts for mobile computers (theft retention)

  15. Asset management (stores and updated a complete Apple System Profiler Report for each machine)

  16. Asset reporting - export a tab delimited summary of asset, purchase and warranty status for selected computers or all computers

  17. Update software from connection managers

Win HelpMate 

  1. Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)

  2. Custom application branding to reinforce your company, school, or consultant support services

  3. Full cross-platform interoperability with Mac HelpMate and Auto HelpMate

  4. Supports Windows 2000, XP, Vista and Windows 7