User-initiated screen sharing to control in under 30 seconds
Optional Mac HelpMate Quick Connect (MHMQC) status item in Menu Bar
Single-click screen sharing from the MHMQC status item in Menu Bar
Authentication information now "automagically" appears instantaneously in a popup list in the Mac HelpMate GUI, no email is necessary to transmit authentication codes
Support for the free Chicken of the VNC viewer for full-screen mode and all Mac OS X keyboard commands and shortcuts
Support for the commercial Vine Viewer allows for VNC screen scaling so that larger Desktops may fit completely inside smaller displays as well as all Mac OS X keyboard commands and shortcuts
Control Session log keeps a record of sessions for billing or auditing purposes
Mac HelpMate now stores the screen control password in the keychain
"Email my Tech" now gives the same detail level (including serial) number when sending System Profiler report as when emailing System Profiler report during screen sharing
The "big branding" button now supports four subscriber-configurable actions: 1) open a particular URL 2) create a new email in the default email program 3) open the Remote Support Window 4) bring up the contact form to email to the subscriber
Mac HelpMate now give visual feedback regarding the state of preferences such as Dock position, pinning, minimization effect, and status of each preference toggle
DHCP informatoin added to the diagnostics menu
DNS information added to the diagnostics menu
User and Volumes palette added to allow cleaning functions to be performed on any user account or any attached volume without loggin in as that user
Added "Delete User's Trash" cleaning item
"Clean User Caches" preserves spotlight metadata and login pictures taken with Photo Booth
Added "Clean Microsoft Office Font Caches"
S.M.A.R.T Tests now use version 5.3.7 of the smartmontools to add support for Intel Macs
Progress indicators now only display when active
Preferences window now returned to Main Menu bar's "Mac HelpMate" menu
Mac HelpMate no longer depends on the Finder, so those running an alternate Finder like Path Finder do not have to have the Finder running
Mac HelpMate now launches much more rapidly
Cleaning tasks may now be performed on any user account on the boot volume, or on mounted volumes such as Firewire drives or Macs in target disk mode via the "Users and Volumes" palette in the "View" menu
Packed preferences are now copied on launch with correct permissions
Failure to connect to the internet does not cause the display of a "generic" graphic but allows the subscriber's graphic to display
It is now possible to change the display graphic for newly downloads without affecting those already "in the field"
It is now possible to create multiple branded editions for each subscriber
Attempts to "fake" a branded graphic now causes the application to shut down
"Email my Tech" has a lot more detail (contact information, System Profiler Report)
User can now be prompted for a problem report while starting screen sharing
Basic (unauthenticated) Proxy server support for screen sharing/control
GUI enhancements for screen sharing (single button)
GUI enhancements for screen control (single button)
More streamlined GUI (some renaming/redesign of interface elements)
Preference to remember session length and longer maximum session length
Faster startup times
Integrated timer window for control sessions shows the session length from start to finish
Steppers in Auto tab now move smoothly and don't cause MHM to unexpectedly quit
Application will shut down if its name does not contain "Mac HelpMate"
replaced some old "beta" error message strings
Visual connection icon indicator and better error handling for debugging failed connections
"Maximize Speed" option in Control window maximizes bandwidth efficiency
Quality/Speed slider for Control sessions
Added [MHM] to the subject line for all emails to assist in whitelisting for spam filters
It is now possible to re-open the main Mac HelpMate window after closing it
Added keyboard shortcuts for Mac HelpMate Remote, Mac HelpMate Main, and Control Timer
Added Mac HelpMate Remote, Mac HelpMate Main, and Control Timer to the "View..." menu
It is now possible to drag and drop Security Secrets and Control Keys from the body of an email message as a single selection and have them automatically parsed into the correct text fields
Subscribers to Mac HelpMate Professional can now customize the behavior of the "Big Button" on the "Info" tab to either open a URL, send an email to a specific address, open the Mac HelpMate Remote screen sharing window, or do nothing
Failures to control a remote machine are now specifically identified either via a connection icon or specific error message that indicates the cause of the failure
HFSDebug menu choice now appears again on Intel Macs. Thanks to Amit Singh for updating his great binary!
Added "View Journal Buffer" to the HFSDebug window
Added "Total Free Extents" to the HFSDebug window
Added "In-Memory Mount Data" to the HFSDebug window
Help pages are now hosted on the web rather than contained inside the application (smaller application, faster downloads)
Added the ability to choose long or short name for the greeting
Added many many pref toggles
Contextual help for all menu choices
"Reset launch services" added to Clean menu
"Mac HelpMate Remote" feature for on-demand screen sharing and remote help desk sessions through firewalls and NATs is now fully functional
Mac HelpMate is now Panther compatible
Numerous bug fixes
ASR Multicast Server now has the ability to use agreggate interfaces (bonded ethernet connections)
Engraving and personalization feature now fully functional with customized URLs for the company logo on the first screen
"Email my Tech" is now fully functional
call 773-506-2100 for account information
Fixed compatibility issues with 10.4.3 (-1762 error)
Added tail/head options to Command Output window and fixed cosmetic error with window widgets
Added Mac Helpmate action log located at: /Library/Logs/machelpmate.log
Fixed miscellaneous random errors
Admin fucntions grayed out until authentication
Info tab is now first in the main window
Authentication now manually initiated (click lock icon)
Added Software Update Server preference feature for Tiger
Changed some appearance stuff - new gray inlays - new drop down menus on main tab
Added automation tab
Added prefs to save automation view
Feedback sheets are now resizeable
Scheduling of automated tasks via cron
Added support for Growl Notifications
Code Optimizations for speed and stability
Added preference toggle for expanding save dialogs across all applications
Added hardware sensor data
Added show free RAM function
Added preference toggle for Dashboard
Added Easter egg
ASR Multicast server now requires 10.4.3 (many new features)
Added "reset" button to Multicast ASR Server
New Multicast "loop delay" property for 10.4.3
New ASR multicast "client timeout" setting for 10.4.3
